By choosing to have your floor warming system installed by a FLEXpert or a FLEXboutik through a FLEXpert, you will never have to worry about your system's functioning. We have so much confidence in our certified installers that we offer a LIFETIME WARRANTY on the FLEXTHERM systems they install! No other manufacturer is able to offer this kind of warranty... because no other manufacturer is able to rely on a network of installers as qualified and competent as ours. Contact us to find a FLEXpert or FLEXboutik near you.
If installed according to FLEXTHERM guides, heating cables and mats installed by someone other than a certified installer are offered with a 20 to 25 year limited warranty.
Floor heating systems are our passion; it's all we do and that's how we've become specialists. For more than 25 years, we have focused on top quality products manufactured in our plant, under the watchful eye of passionate and attentive experts. By getting a FLEXTHERM system, you not only get unsurpassed comfort you'll really enjoy, but you also get peace of mind once the installation completed.
For the lifetime warranty to apply, the system must be installed by a FLEXpert or FLEXboutik through a FLEXpert, and the warranty card (which can be found in the product box) must be completed, submitted to FLEXTHERM and include the results of the resistance and insulation tests carried out before and after the system is installed and after the floor covering is installed.
For the standard warranty to apply, the warranty card must be completed, submitted to FLEXTHERM and include the results of the resistance and insulation tests carried out before and after the system is installed and after the floor covering is installed.
There are two way of submitting the warranty card:
Complete the warranty card (which can be found in the product box), fill out the electronic form to the right, take a picture of your completed card and upload it here; or
Complete the warranty and sent it to us at FLEXTHERM, 2400, de la Province, Quebec (QC) J4G 1G1.
Since its foundation in 1991, FLEXTHERM has been able to maintain its enviable reputation as a floor heating industry leader due to the importance it gives to the quality of the products it manufacturers but also its focus on innovation and customer service. Learn more